Services marketing: integrating customer focus across the firm (Record no. 28423)
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| 000 -LEADER | |
|---|---|
| Control field | 00542 a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| Control field | 200204b xxu||||| |||| 00| 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2011051073 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780078112058 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Author | Zeithaml, Valarie A. |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing: integrating customer focus across the firm |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | McGraw - Hill |
| Date of publication | 2013. |
| Place of publication | New York : |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pagination | xxvii, 642 p. |
| Other physical details | ill, |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term | Service industries--Marketing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term | Marketing |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Books |
| Class Mark | HD9980.5 .Z45 2013 |
| Source of classification or shelving scheme | Not for loan | Collection code | Home branch | Holding branch | Shelving location | Source of acquisition | Cost, normal purchase price | Full call number | Acc. No. | Date Accessioned | Koha item type | Cost of Replacement |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available for loan | Non Fiction | Main | Main | Stack | Donation | 0.00 | HD9980.5 .Z45 2013 | BK0028475 | 16/01/2020 | Books | MAIN |