TY  - GEN
ED  - Harvard Business School
TI  - Face-to-face communications: for clarity and impact
T2  - The Results-Driven Manager Series
SN  - 9781591393474
PY  - 2004///
CY  - Boston, Massachusetts
PB  - Harvard Business School Press
KW  - Business communication
KW  - Oral communication
KW  - Nonverbal communication
KW  - Miscommunication
ER  -