TY  - GEN
AU  - Davies, Barry
AU  - Ward, Philippa
TI  - Managing retail consumption
SN  - 0471489123
PY  - 2002///
CY  - Chichester, West Sussex, England
PB  - John Wiley & Sons
KW  - Retail trade
KW  - Management.
KW  - Consumer satisfaction
ER  -