TY  - GEN
AU  - Thor, Carl G. 
TI  - Designing feedback : performance measures for continuous improvement
SN  - 0852975929
PY  - 2001///
CY  - Canterbury: 
PB  - Financial World Publishing, 
KW  - Performance standards
KW  - Employees - Rating of
KW  - Psychology, Industrial - Methodology
ER  -