TY  - GEN
AU  - Jones, A. Peter
AU  - Williams, Tim
TI  - Business improvement: made simple
SN  - 0952643006
PY  - 1995///
CY  - Oxford: 
PB  - Aegis
KW  - Total quality management
KW  - Benchmarking  (management)
KW  - Re-engineering (management)
ER  -