TY  - GEN
AU  - McKeen, James D.
AU  - Smith, Heather
TI  - Making it happen: critical issues in IT management  
T2  - Wiley Series in Information System
SN  - 100470850876
PY  - 2003///
CY  - Chichester
PB  - John Wiley & Sons Ltd.
KW  - Information technology - Management
KW  - Knowledge management
KW  - Information technology
ER  -