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1. Books
Batteries included: creating legendary service

by Barlon, Nigel May.

Publication details: London: Random House Business Book, 2000Availability: Items available for loan: Main (1)Call number: HF5415.5 B37x 2000.
2. Books
The law and practice of banking (Vol. 1): banker and customer

by Holden, J. Milnes.

Edition: 5th ed. Publication details: London: Pitman, 1991Availability: Items available for loan: Main (1)Call number: HG1616 .P8 H655x 1991.
3. Books
Relationship selling and sales management

by Johnston, Mark. W.

Series: McGraw-Hill/Irwin series in marketing Publication details: New York: McGraw-Hill, 2005Availability: Items available for loan: Main (2)Call number: HF5438.25 .J655 2005, ...
4. Books
Customer intimacy

by Wiersema, Fred.

Publication details: London: Harper Collins, 1996Availability: Items available for loan: Main (1)Call number: HF5415.5 .W53x 1996.
5. Books
Customer relationship management

by Anderson, Kristin | Kerr, Carol.

Series: (Briefcase Books Series) Publication details: New Delhi: Tata McGraw-Hill Publishing Company Ltd. 2002Availability: Items available for loan: Main (1)Call number: HF5415.5 .A52x 2002.
6. Books
Customer relationship management: a databased approach

by Kumar, V | Reinartz, Werner J.

Publication details: Hoboken: John Wiley & Sons, 2006Availability: Items available for loan: Main (1)Call number: HF5415.5 .K86x 2006.
7. Books
Banker-customer relationship: a practical legal guide

by Onwudiwe, Chimezie Christian | Esoimeme, Ehi Eric.

Publication details: Lagos: Harvard Law Firm, 2016Availability: Items available for loan: Main (2)Call number: KTA885 .O59 2016, ...
8. Students projects
Improvements of customer relations/services in the Nigerian banking industry

by Sodeke, Mobolaji Tinuke.

Publication details: Iwo Bowen University 2013Availability: Items available for reference: Main: Not for loan (1)Call number: BFN HF5415.5 .S62x 2013.
9. Books
Customer relationship management: student course ware

Series: E-Business certification Publication details: New York EC-Council Availability: Items available for loan: Main (2)Call number: HF5415.5 .C87x ND, ...
10. Books
Services marketing: a European prospective

by Lovelock, Christopher | Vandermerwe, Sandra | Lewis, Barbara.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England: Prentice Hall, 1999Availability: Items available for loan: Main (1)Call number: HF5415.5 .L68x 1999.
11. Books
Microsoft dynamics® CRM 4.0 step by step

by Snyder, Mike | Steger, Jim | O'Brien, Kara | Landers, Brendan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Redmond, Washington: Microsoft Press, 2009Availability: Items available for loan: Main (1)Call number: HF5415.5 .M535 2009.
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