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	1.		Batteries included: creating legendary service by Barlon, Nigel May. Publication details: London: Random House Business Book, 2000Availability: Items available for loan: Main (1)Call number: HF5415.5 B37x 2000. Place hold Add to cart (remove)
	2.		Meeting customer needs by Smith, Ian. Edition: 2nd ed. Publication details: Oxford: Butterworth-Heinemann, 1997Availability: Items available for loan: Main (2)Call number: HF5415.5 .S6x 1997, ... Place hold Add to cart (remove)
	3.		Customer service: a practical approach by Harris, Elaine K. Edition: 2nd ed. Publication details: New Jersey: Prentice-Hall 2000Availability: Items available for loan: Main (1)Call number: HF5415.5 .H2897 2000. Place hold Add to cart (remove)
	4.		Services marketing: integrating customer focus across the firm by Zeithaml, Valarie A \| Bitner,Mary Jo & Gremler, Dwayne. Edition: 4th ed. Publication details: Boston: McGraw-Hill, 2006Availability: Items available for loan: Main (2)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	5.		Services marketing: people, technology, strategy by Lovelock, Christopher \| Wirtz, Jochen. Edition: 7th ed. Publication details: Boston: Pearson, 2011Availability: Items available for loan: Main (2)Call number: HF5415.13 .L5883 2011, ... Place hold Add to cart (remove)
	6.		No cover image available A comparative analysis of the impact of employees job satisfaction on customer satisfaction (A case study of MTN Nigeria) by Adeleke, Oluwaseun Micheal. Publication details: Iwo Bowen University 2012Availability: Items available for reference: Main: Not for loan (1)Call number: BUS HD5713 .A33x 2012. Add to cart (remove)
	7.		No cover image available Improvements of customer relations/services in the Nigerian banking industry by Sodeke, Mobolaji Tinuke. Publication details: Iwo Bowen University 2013Availability: Items available for reference: Main: Not for loan (1)Call number: BFN HF5415.5 .S62x 2013. Add to cart (remove)
	8.		Customer service: skills for success by Lucas, Robert W. Publication details: New York: McGraw-Hill Education, 2015Availability: Items available for loan: Main (1)Call number: HF5415.5 .L83 2015. Place hold Add to cart (remove)
	9.		Delivering knock your socks off service by Anderson, Kristin. Publication details: New York: AMACOM 11991Availability: Items available for loan: Main (1)Call number: HF5415.5 .A53 1991. Place hold Add to cart (remove)
	10.		Services marketing: integrating customer focus across the firm by Zeithaml, Valarie A. Publication details: New York : McGraw - Hill 2013Availability: Items available for loan: Main (1)Call number: HD9980.5 .Z45 2013. Place hold Add to cart (remove)
	11.		The shape of things to come: seven imperatives for winning in the new world of business by Oliver, Richard W. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill: 1999Availability: Items available for loan: Main (1)Call number: HD62.4 .O39 1999. Place hold Add to cart (remove)
	12.		Key account management: a complete action kit of tools and techniques for achieving profitable key supplier status by Cheverton, Peter. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Kogan Page Limited, 2001Availability: Items available for loan: Main (1)Call number: HF5438.8 .K48 C44 2001. Place hold Add to cart (remove)

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