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	1.		Services marketing: people, technology, strategy by Lovelock, Christopher \| Wirtz, Jochen. Edition: 7th ed. Publication details: Boston: Pearson, 2011Availability: Items available for loan: Main (2)Call number: HF5415.13 .L5883 2011, ... Place hold Add to cart (remove)
	2.		The shape of things to come: seven imperatives for winning in the new world of business by Oliver, Richard W. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill: 1999Availability: Items available for loan: Main (1)Call number: HD62.4 .O39 1999. Place hold Add to cart (remove)
	3.		Key account management: a complete action kit of tools and techniques for achieving profitable key supplier status by Cheverton, Peter. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Kogan Page Limited, 2001Availability: Items available for loan: Main (1)Call number: HF5438.8 .K48 C44 2001. Place hold Add to cart (remove)

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