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	1.		VoIP service quality: measuring and evaluating packet-switched voice by Hardy, William C. Publication details: New York: McGraw-Hill 2003Availability: Items available for loan: Main (3)Call number: TK5105.8865 .H37 2003, ... Place hold Add to cart (remove)
	2.		Computer telephony encyclopedia by Grigonis, Richard. Publication details: New York Publishers Group West, 2000Availability: Items available for reference: Main: Not for loan (2)Call number: Ref TK5103.7 .G753 2000, ... Add to cart (remove)