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	1.		Service breakthroughs: changing the rules of the game by Heskett, James L \| W. Earl Sasser, Christopher W. L. Hart. Publication details: New York: The Free Press, 1990Availability: Items available for loan: Main (1)Call number: HF5415 .H43 1990. Place hold Add to cart (remove)
	2.		Corporate culture and performance. by Kotter,John P \| Heskett,James L. Publication details: New York. Simon &Schuster Inc. 1992Availability: Items available for loan: Main (1)Call number: HD58.7.K68 1992. Place hold Add to cart (remove)

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