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	1.		Services marketing: integrating customer focus across the firm by Zeithaml, Valarie A \| Bitner,Mary Jo & Gremler, Dwayne. Edition: 4th ed. Publication details: Boston: McGraw-Hill, 2006Availability: Items available for loan: Main (2)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	2.		Services marketing: integrating customer focus across the firm by Zeithaml, Valarie A. Publication details: New York : McGraw - Hill 2013Availability: Items available for loan: Main (1)Call number: HD9980.5 .Z45 2013. Place hold Add to cart (remove)

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